Passenger Handling

At Air Rep Service, we provide the most efficient customer friendly passenger handling services, which include: Automated Check-in, Gate/Boarding, Baggage Tracking, Interline and Hospitality Facility (VIP Lounge).

• Check-in – according to client procedure, branding & product regime/integrity (ideally – 01 counter per 50 booked passengers – other services permitting)
• Boarding – with Gate Reader Device, according client procedures
• Meet and Assist Service for UMNRs, YPs, VIPs and other Special Passengers
• PRM handling
• Excess Baggage Collection on behalf of client
• Irregularity Handling – info and care/refreshments or meals to passengers according to client procedure, hotel and transfer arrangements for passengers and crew on disrupted flights
• Passenger queue control to ensure smooth flow of passengers through all the Customer Touch Points
• Hand Baggage Control (enforcement of size and weight according to client policy). Performed prior to immigration and at the boarding gate
• Baggage Reconciliation – accounting for accepted, recorded and loaded bags on flights (Bingo system)
• Security monitoring of accepted baggage transfer from make-up area to the aircraft for loading
• Aircraft Holds Security surveillance to ensure sterility of the holds and no tampering of hold baggage
• Enforcement of accompanied baggage policy; if passenger does not travel, the baggage does not travel
• Aircraft cabin access control – Access grant to only personnel with reason to go into the cabin, correctly uniformed, in possession of applicable Airport ID card, after mandatory body screening with HHMD device and visual/hand search of any items accompanying them to/from the cabin

Among the services we provide are:

•  Automated Check-in (Own AXS-Control DCS system check-in or manual check-in available)
• Gate/Boarding
• Baggage Sorting
•  Special (Disabled) Passenger Assistance
•  Baggage control and acceptance at check-in
• Boarding and disembarkation of passengers
•  Guiding of passengers at airside to avoid danger zones
•  Passenger and Crew assistance including customs and immigration assistance
•  Lost and found baggage handling
•  Supervision of cleaners, dispatch
•  Cargo Processing arrangement

Efficient Passenger Handling Solutions

Our Passenger Handling Services are well poised to provide solutions such as check-in counter services for passengers departing on our client’s airlines, providing pre-boarding and post-boarding departure support, as well as arrival assistance.

We are convinced of the fact that we can make a lasting and favourable impression on passengers and invariably, our client airlines. Our staff are well trained and motivated to apply initiative, natural talent and skill in handling customers.

Friendly Passenger Assistance

We take care of your check-in and boarding needs. Respect for cultural differences and speedy response to passenger needs, we ensure that passengers experience ease using our designated airports.